Customer Service Training Classes:
Our customer service class teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service classes offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training class customized
for you!
Class Objectives:
In our Exceptional Customer Service one-day
class
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Four Ways to Provide Exceptional Customer Service Classes
Obviously, without clients or customers, you would have no business. However, it is easy to neglect the importance of customer service. This becomes especially true during times of a slow economy or a recession. Often, you have so many responsibilities and worries that you may forget about the very basics of running a business.
Take a moment to think about one of the most standard building blocks of your company: the customer and your customer service. If your customers leave, then you will have no business, so it is definitely important to devote time to providing quality customer service. Here, you will find four ways that you can improve your company's customer service.
1. Present a personal image. Many people become frustrated with companies that offer robotic customer service. To make an impression, you must go farther. If you are a very small company, then you can go a long way simply by remembering customer names. Presenting yourself as a personalized, caring company is an important stepping-stone to exceptional customer service.
An example of providing a personal image includes how you act when first meeting with a customer. You could be all business minded, but that will not make an impression. Instead, take a moment to ask about the customer. It means a great deal when someone at a company genuinely wants to know how the customer is doing.
2. Be knowledgeable about your products or services. One of the worst things you or a customer service employee could do would be to not be able to answer a customer's questions. Make sure that you and the people who work for you completely understand everything that you offer.
3. Be patient with your customers. People do not like to feel rushed, and they will remember any business that treats them so. Instead, take the time your customer needs to answer questions and to discuss options. You will be surprised the reputation you will gain when you take plenty of time with each customer.
4. Let them know that they are appreciated. Often, customers just want to know that they matter. If you take a moment to show appreciation either through words or through a loyalty gift, your customers will walk away happy. You can achieve this by offering a free item or a discount to loyal customers.
By far, customers are one of the most important and integral parts of your business. Make sure that you do not neglect their customer service needs, and you make sure that your company gains the reputation for exceptional customer service.
Source:
Melissa B. Evans:
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Article Content: Customer Service Classes
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us for a free consultation on how we can best service your
training needs.
