Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Seminar Tips: Four Ways to Provide Customer Service on the Way Out
If your company is really about customer service, you do not want to stop providing customer service to customers just because they decide not to do business with you..
Remember, many people visit more than once before they actually buy.
Also, you will impress them by providing good customer service to them as they are leaving your business, and they are more likely to return and to refer you to others.
1. Be sure you have given them plenty of time to look around, and do not shadow them. When they decide not to buy, thank them for visiting your business and invite them to return. This is just simple courtesy, but it a good reminder to have great customer service.
2. Ask them if you can put them on your mailing or email list for future sales and discounts. If you ask their permission to stay in touch, they will appreciate your level of customer service, courtesy and the respect you show them. Also, you know that they are interested in what you have, because they came to your business. It just makes sense to find a way to follow up with them.
3. It is always a good idea to tell them you would appreciate knowing why they are leaving and whether their customer service experience with your business was good or not. After they tell you the answer, ask them to tell you why the customer service was good or bad and how your customer service could be improved. You are showing them that their opinion and their satisfaction are important to you even though they are not making a purchase. No matter whether their response is positive or negative, always sincerely thank them for their answer and their time.
4. If you have any upcoming sales or promotion events, be sure to offer them a handout describing the event. A handout with a discount coupon is extremely effective and more likely to bring them back. If they are leaving because you do not have the item they are looking for, suggest some other places where that item may be available. Only suggest places that you know have good product and good customer service.
Part of good customer service is treating everyone who comes to your business with courtesy and respect. Show them that you appreciate the visit and they are important to you even though they did not make a purchase. Try to impress everyone every time with your commitment to customer service.
Source:
Jo Ann Joy:
link
Article Content: Customer Service Seminar
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
