Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Does Your Office Have Great Customer Service Training?
I know, every doctor in the world is yelling at me, I hear them saying: 'Oh Yes. without a doubt" and I must yell back to them: "As long as you are looking over their shoulder."
It should be the number one goal to offer great service to our customers without a doubt. Every chiropractic office going tries to get this service train going and some achieve it.
However, more fail that achieve it. Why? simple, in my opinion part of it is due to office burn out. That is, the office customer service staff cannot or does not re-act to stress well.
Is this the only reason, nope. There can be many reasons, perhaps the customer service staff was never trained in customer service or has a limited understanding of the overall office goals. On the other hand, the office customer service staff could be customer service orientated one hundred percent and moving forward toward the outlined goals. It is not for me to judge, my only job here is to get you to give better customer service in your office starting today!
The first thing about customer service or any office practice is simple. You cannot correct what you do not know exists. For Example, if you do not know there is a problem, you cannot correct it. So, you have to take a very close look at the office practice of customer service. Listen to what is being said and just take mental notes. Do not address the customer service issues - good or bad - in front of the patients or on the office floor. My idea is, save it for the customer service staff meetings.
During the customer service staff meetings you should do some role playing with the customer service staff. ask them what they are saying and their reason behind what they say. remember, everything that happens in your office, at screenings and on the phone is all part of the overall marketing plan. It all starts with vision.
The first rule of customer service is what? Do you remember? The customer is always right. The second rule of is see rule number one. The Customer is always right.
Remember, nothing happens in your office or any office without a customer service staff and patients. It may sound harsh but you can run an office without customer service staff - I don't recommend it however. On the other hand, try running the same office with no patients.
Patients come first and customer service staff comes close behind these patients. So keep the office customer service staff up to par and train them. Keep a 'smile when you dial' attitude when the patient calls in and when they walk through the door. Put these simple tips into your practice today.
Source:
Mark T. Joseph:
link
Article Content: Customer Service Training
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us for a free consultation on how we can best service your
training needs.
