Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Develop Your Customer Service Workshop - The Best Investment For Your Business
Technology is influencing our lives more than any other time in history we are told. The future changes based on previous changes is going to be huge. When you look back over the last 10 years one of the most important commodities that has been in the shortest supply in your life has been time. The implications of this realization will tell you that people don't want to wait in the queue for 15 minutes at the bank or be put on hold for half an hour at a Third World call centre, they want customer service.
Tomorrow like today, our customers will be able to purchase from the world. We can do things so quickly and purchase with a click of a button. Because of the ease of setting up a trading website, there will be much more competition and smart operators will give the impression that they are a huge corporation because of their online promotional material. These businesses will create a crowded marketplace but the only ones that will survive will be those who are delivering top-class customer service.
As competition for customer’s increases, suppliers will have to be highly competitive in the way that they price their products just to survive. It is likely that the only way to differentiate suppliers will be to closely examine their level of customer service. The future will be rosy for those businesses that are sharp enough to realize that their success lies in developing an increasing level of customer service.
Already, there is a consumer resistance to having their time wasted through poor customer service. Waiting in queues to be served or phones not being answered will drive customers to competitors. If these practices continue, smarter operators will quickly develop their own market share by providing a better level of customer service at the same price. If the customer service is lousy and the prices uncompetitive; customers will exercise their choices and take their money elsewhere.
Frequent surveys show that more customers are lost because of defective customer service rather than any other reason. When customers feel that they have been mistreated because nobody returned their phone call, nobody delivered on time, and nobody said "thank you for your business" they will vote with their feet and go somewhere else.
Customer service is one of the easiest ways and one of the most cost-effective ways to improve your business. This means that you either have the choice of being a leader in your market or to be just like the rest of the stragglers trying to make ends meet.
Source:
Peter Mitchell:
link
Article Content: Customer Service Workshop
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us for a free consultation on how we can best service your
training needs.
