Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Delivering Superior Customer Service Courses
Customer service? Two strange little words that are totally non-existent in today’s hurried, hectic, and non-personal world.
As you read this article, I want you to think about what kind of service you have received recently. Whether that service was given in a restaurant, a retail store, grocery store, or maybe even at one of those “ten minute lube joints” when your car was ready to blow up because you went to long between oil changes.
In today’s environment when everybody wants it now, actually yesterday, versus tomorrow, customer service seems to be a long since forgotten, archaic or even “old fashioned” catch words. People equate customer service with being nice, as well it should be, but it seems as though customer service has no place it today’s world….or does it? Let’s take a closer look shall we?
Before I started to venture out into the retail world, most of my early recollections of what customer service should be, were in the realms of military and restaurant work. In most restaurants today, the customer rarely gets the kind of service that he or she thinks they deserve. Do customers really “deserve” to get quality customer service these days? You bet they do…and they still expect it. What I would like to focus on in this article is not the why, but rather, the how to give that “Cut Above” customer service”
I will give some every day common sense and practical approaches to customer service, but I will also delve into the deeper maybe even entertaining ways to accomplish the mission. After all, we all know what customer service is, or what it should be, but most people don’t know the how that is involved.
It actually involves giving of yourself to make the “other guy” actually feel like they are important enough to make you give the effort. After reading this article, you will have the tools necessary to at least get started on your road to better customer service. Utilize these valuable tools, and you might even find yourself with a few more friends and business associates that actually stand up and take notice…of the new you.
Source:
Galen P. Sanderson:
link
Article Content: Customer Service Courses
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us for a free consultation on how we can best service your
training needs.
