Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Defining Good Customer Service Training
When you are asked to define good customer service what are the first thoughts that come to mind? The ability to supply your customers' wants and needs, whether they are new or existing customers.
Providing exceptional customer service centers around ensuring your customers are happy. Your overall customer service objective is to ensure that they are coming back for more or referring your services. By doing this you will be ensuring your continuing lively hood in the business that you have chosen to create.
There are several points that need to be considered if you wish to provide exceptional customer service these are a must for all businesses.
1. Supply your finest customer service and ensure that it is provided on time. If you promise a product at a certain time ensure that it is delivered then. If for any reason you have to delay delivery, be honest with your client and inform them of the situation. Compensate or alleviate the problem if it causes your client any inconvenience.
2. Listen to what your client wants and needs. Work with your client to provide them with the product that they need. Provide the advice that they need but also listen to their suggestions. You never know when what they suggest can help you improve your own business
3. Keep up with technology. Always strive to improve your customer services. With technology advancing at the rate it is you need to be sure that your skills are up to date as well. Enhancing your customer services allows you to offer more to your clients and thus keeps them happy.
4. There is nothing like a guarantee. This is an important point of exceptional customer service. When a customer is 100% happy with what you have provided for them they are the biggest asset to your future. You will find that referrals come from their happiness. If they are not happy ensure that it is fixed right away.
5. Provide prompt responses to all communications & inquiries. There is nothing a customer hates more than being kept waiting. If you have to get back to a customer do it with 24 hours. The longer you leave to respond to an enquiry the greater the chance the client will move onto another business.
6. Don't forget your manners - Always say thank you! How good do you feel when someone says thank you to you? Send out thank you cards to those who request a quote and when a new client comes on board. To save costs, send e-cards or emails of thanks.
So if we had to define good customer service it should be easy. Keep your clients happy by adding value to your business and the services you provide. And if all else fails think on how you would like to be treated if you went into their business.
Source:
Gloria Gangi:
link
Article Content: Customer Service Training
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us for a free consultation on how we can best service your
training needs.
