Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Workshops - Seven Simple Rules
If your mission statement or vision of your new store is that you will provide legendary customer service, if you want to brand your store with excellence, then you will need to constantly ask yourself, and your staff: How can we service our customers and anticipate their needs?
Every decision that you make in your business, every day, must address the questions "Does this action make a difference to my customers? Will my customers be affected?"
Once you understand that customer service means that everything is about keeping your customer happy and serviced, then priorities become focused. Long-term customers mean profits to your store. Why? Because customer retention costs less than attaining or acquiring new customers.
Customer service doesn't just happen overnight or by wishing it. As a store owner, you will need to ensure that seven simple rules are in place.
Seven Simple Customer Service Rules:
1. Respect and consideration.
2. Honesty and trust.
3. Available product.
4. Fair price that reflects value.
5. Efficient sales transactions. (Speed is a bonus.)
6. Privacy and security (payment).
7. Knowledge/Information/Content. Knowledgeable staff.
When a retailer ensures that the seven simple customer service rules are followed as a top priority, customers will appreciate your store for its character and values:
- Honesty
- Trust
- Credibility
- Reliability
- Fairness
Whether your store needs a facelift or a revised floor plan, or whether your store considers new policies or longer store hours, every decision or action will be rooted in the seven simple customer service rules. Store policies and store hours should reflect the customer's needs. Is it convenient for the customer? Does a revised floor plan assist the customer? Will wider aisles assist the customer? Will customers be able to access the merchandise?
When unsure or undecided, remember that all decisions are rooted in customer service rule number one: Respect and consideration.
Wouldn't you like to follow seven simple customer service rules to enhance your customer service? And brand your business as well? You will earn a reputation...as an honest, trustworthy, credible, reliable and fair business. And those are old-fashioned customer service values that never go out of style.
Source:
Marilyn Cahill:
link
Article Content: Customer Service Workshop
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Contact
us for a free consultation on how we can best service your
training needs.
