Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Workshops - How To Optimize Sales through Customer Service
The start of a business is based on the final result of making profits with it. The higher the sales, the more the profit. This is the goal that every business owner wants to achieve.
What are the best strategies to get this goal faster and easier?
Selection of the Market.
Sales copy of your website.
Pricing of your product.
Traffic that your website is getting.
Email marketing.
No even if all above mentioned factors are well done, there is something missing in the concept of selling: CUSTOMER SERVICE.
This is the strategy that every business person should know about and pay careful attention to. The one thing all successful business have in common is their customer service.
It is possible to make every one of your customers satisfied. Make them so happy with their buying experience from your site that they will return again and again and may also send their friends and family to buy from you.
Why is good customer service ESSENTIAL for your online success?
Because a happy customer will tell one or two people, and an unhappy one will tell ten other people. In the Internet age, a very dissatisfied customer will write complaints on his blog or negative reviews on consumer sites and tell the whole world. Once something negative is written online it is very hard to get it removed. So while good customer service might cost some time and money, bad customer service has much higher costs.
1. Guarantee
A strong well written guarantee, one you stand by unconditionally is only good customer service but it is proven to actually increase your sales.
a. It removes any risk to the buyer and gives them the confidence to believe in your product and you.
b. Boost your credibility as an honest seller who believes in the product that this seller is selling.
2. Make Your Customer Come Back By Providing More Service Than They Expect:
Go an extra mile providing them excellent service and use it as a part of your offer and charge a little more, knowing that they will be willing to pay a little more because of the service they are getting. Provide benefits and bonuses to your product that no one else is providing. Customers always love to be surprised with extra bonus.
3. Provide No Match After-Sales Support to Get More Repeat Business:
A quick after sale email or a phone call to check that everything is okay with the purchase can be really appreciated by customers. Do not try to sell them anything at this point just keep a relationship going and sell another time.
4. Make Your Contact to Your Customer a Personal and Pleasing Experience:
Talk to your customer by name. It is very gratifying and makes customer remember you. It also means providing or at least appearing to provide personalized service.
5. Listen to Customers Concerns and Act on Them:
Customers are people and they know things go wrong but some of them want you to acknowledge that you have made a mistake and that you will do your best to keep it happening. Connect with this customer and offer some bonuses to connect with him.
6. Making Your Customers Happy Makes Your Job Easier.
a. Automate Your Sales Process to Keep Customers in contact
Use an auto-responder to thank your customer for their order, welcome them to your opt-in email list and send them order confirmation and other transactional emails.
b. Create a Compressive FAQ
Frequently asked question do reduce customer service a lot as You have already taken care of it by telling them your policy.
c. Make it Easy for People to Contact You:
Do not hide your contact details, as a honest business owner you have nothing to hide and the more customer service you will supply the more your sales will boost, so there is no reason to hide your phone number or address. Create a Customer Service page, so customer does not panic in case of issues.
d. Personalize Your Email messages:
Use your customer’s names in your email subject lines and in your messages. This is not a common service even today and only 4% of people on the Internet personalize their messages.
e. Ask your customers how you can serve them better:
This way you will never run out of the ideas to serve your customers. Use what is good and applicable.
Connect with them and thank them for forwarding the service they want from you.
Internet Marketing sales are based on better customer service as customer does not get to see the product, it is the credibility of your site and your bonuses and promotions that keeps them attached to you to buy and make others buy from your site.
Source:
Fran Aslam:
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Article Content: Customer Service Workshops
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us for a free consultation on how we can best service your
training needs.
