Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Workshop for Smarty Pants Business Owners
Customer service is not as simple as some may surmise, but that does not mean that any business cannot at least improve upon their customer service. I suppose there is a book out there somewhere called Customer Service for Smarties, as there are hundreds of books on smart customer service strategies. And if you want to improve your customer service skills and you think you are a dumb dumb then let me offer a few tips on things you can do to make your current customer service even better.
1.) Talk to your customers ask them what they like or do not like. Ask them how you can improve. After all your customers know what they want in good customer service so why not ask them?
2.) Implement a Secret Shopper program and have a friend or acquaintance be a pretend shopper and then have them assess your business when you are not there and fill out a questionnaire.
3.) Put yourself in your customers shoes and consider what they are seeing when they do business with you. Imagine their frustrations and then work to mitigate such aggravation.
4.) Tell all employees to smile at customers and be polite and answer their questions without making excuses. Then tell them to say thank you, like the mean it to every customer and tell your employees without that customer, you will no longer have a job, because we will be out of business and we will not need you.
Perhaps if you start looking at things a little different then you will in fact improve your customer service. The sooner you start the better. After you do all this then consider hiring some outside consultants to take your company to the next level when you are ready for the big time. Consider all this in your customer service strategy.
Source:
Lance Winslow:
link
Article Content: Customer Service Workshop
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
