Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Workshop Tips For Better Customer Service
If you want improve your customer service there are three tips that everyone must know. Customer interaction, appearance and attitude, and being a team player all make up key components to improving your customer service immediately. I will explain these three concepts in my article, and show how you can incorporate all three to make the most of your experience in customer relations.
To make the most of your customer relations, customer interaction may be the single most overlooked point that everyone misses. You ask why? Most people in this field have to overcome their fears of interacting with people. I know this may sound strange but talking to people is very awkward for some. Then you bring in asking someone for money or trying to sell something and that opens up a whole can of worms. The best advice is to remember that when dealing in customer relations, as a customer service representative you are in control. You are dealing with someone who wants or needs something from you. So relax and breathe. Once you master this point in customer relations your attitude and appearance are the next big step.
When you shop at a store one of the first things you notice are the appearances of the customer service employees. General appearance shows your attitude and that reflects in the place of business. Taking pride in your appearance shows customers and customer service employees that you care about your job and that resonates throughout your customer relations. If you walked in to a store and saw a customer service employee that hadn't shaved in a month wearing dirty clothes from three days before you as I would probably walk right out. Your appearance and attitude set the tone for your customers. The two go hand in hand and having a good attitude and appearance will only help you. Most in customer service understand this and sets up being a team player.
Working in customer service, everyone needs to be a team player. It's just not about the individual; it's about everyone on the team. One bad apple can spoil the whole bunch. I know you've heard this before and it can't be more true when dealing in customer relations. If one person won't buy into it, they start to bring the other team members down. To quickly put an end to this, your thinking get rid of them, show them what they can achieve by being part of the team. Nobody said you wouldn't advance in a job opportunity by being a team player, and that person that's trying to be a bad seed really only wants to be recognized as being part of the team. So it's a win/win situation.
When interacting with a customer always remember that you're in control of the situation and things will go more smoothly. By taking pride in our appearance it shows that we have the right attitude to succeed. Everybody loves a team player, we all want to be recognized for our achievements, for the good of the team. Incorporating these three useful tips you can make your customer service experience be an experience of a lifetime.
Source:
Kevin Gass:
link
Article Content: Customer Service Workshop
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
