Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Workshop - The Truth About Happy Customers
All entrepreneurs who run their own small companies believe that they have the greatest customer service and yet if they were to survey their customers they might find out the truth about exactly how happy their customers actually are. When doing surveys for customer service for small businesses I am always amazed at the difference between what the entrepreneur thinks about his own customer service and what the customers actually think.
Another interesting point is that many customers who no longer do business with the company had a bad experience with customer service and rather than telling the company about it they told 20 of their best friends about the poor customer service they received. These customers generally will not participate in customer surveys because they are no longer customers or because they are not the type of person who would bother to fill-out a survey.
Your company's customer service and the truth about happy customers may be completely different and perspective based. From the customer's point of view they think you're customer service is lousy and from your point of view you believe you are doing the most you can possible and still make a profit.
It is amazing the little things you can do to improve your customer service, which will change the customer's view. Sometimes it is merely a smile on the face of the person behind the counter.
Source:
Lance Winslow:
link
Article Content: Customer Service Workshop
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Contact
us for a free consultation on how we can best service your
training needs.
