Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Workshop - Service is a Way of Life, Not a Promotional Campaign
Customer service is understanding and exceeding the needs of the customer.
A customer, or client, is someone who purchases a commodity or service.
Service is the work performed by one for a fee that serves or benefits others.
Loyalty is being faithful and unswerving in allegiance.
Value is the usefulness, importance, or general worth of something.
Have you ever entered a restaurant, a bank, a department store or any other business where people were wearing name tags and where banners on the wall proclaimed the customer to be #1 - and then you waited in line for fifteen or twenty minutes to be served? Then when it was finally your turn, the person behind the counter looked at you and said, "Yeah, what do you want?" If so, then you know what it's like to be exposed to a promotional campaign that pays more attention to lip service than to customer service.
There is nothing wrong with a customer service promotional campaign - if the people wearing the buttons live up to the customer service values they say they believe in. If they announce that customers are #1, then they had better treat customers like they are! In other words, the company must "walk the talk."
Providing excellent customer service needs to be a key, fundamental practice. It is a way of life! Daily actions must reflect spoken words. Each customer service employee needs to be committed to "walk the talk" and provide excellent customer service to all.
A customer service SUPERSTAR is:
Knowledgeable
Self-confident
Energetic
Timely
A good listener
Customer-oriented
An effective communicator
A team player
Patient
Exhibits a willingness to do whatever it takes!
Source:
J. Wentworth:
link
Article Content: Customer Service Workshop
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Contact
us for a free consultation on how we can best service your
training needs.
