Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Workshop - Pestering the Customer to Buy is Not Customer Service
Some companies pretend that they give customer service, but in reality they are using the customer service disguise for high-pressure sales techniques. Being pushy with customers is not customer service, and running around asking everyone in the store if you can help them with something is often disingenuous and you may as well be asking;
"Can I help you buy something or can I help you out of your money, all of it, along with your first born?"
Let's face it, this is not customer service, although many corporate training programs of the largest box store retailers do promote this type of activity and they do call it 'customer service' training. Folks it does not matter what you call it, it is what it is. Customer service is helping the customer, answering questions, solving problems, letting them know you are there to help.
Customer Service is not high-pressure sales tactics or shoving your products and services down their throats. Let's discuss an example. If you go to a used car dealership and the guy in the colorful clothes and loud tie comes out, he's not there to give you customer service, he is there to sell you something, and try every trick in his book to get you to buy.
There is nothing wrong with sales and it is understood that businesses want to sell you something, but let's be honest and call it what it is. If you are a salesperson, then your name tag should say that, it should not say Customer Service Representative.
Source:
Lance Winslow:
link
Article Content: Customer Service Workshop
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us for a free consultation on how we can best service your
training needs.
