Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Workshop - Does Your Business Give Poor Customer Service?
How many times have you been the victim of poor customer service? Do you ever wonder how many times other customers have been turned away from a business because of their poor level of customer service? Have you ever wondered how much money and profit it is costing the business? Do you use these examples of bad customer service to discuss with your staff to ensure that they are not making the same mistakes? Here are some of the examples of bad customer service, have a look at them and see if they exist in your business.
As a customer, one of the most irritating experiences is to be kept waiting. This is compounded by visible customer service staff who are doing other things rather than dealing with the most important person and that is you, the customer. Have you ever gone to a bank and found that there are only two customer service staff members at the counter and five people in the background when 15 people are waiting?
What about when you take your car into the garage to get it fixed and you are told that it will be ready at four o'clock in the afternoon. When you get there, you find your car will not be ready for another hour. This is made worse when the garage didn't phone you to let you know. Faced with this experience, are you likely to recommend this business to anyone else?
I don't know about you, but I really resent being treated like I'm an idiot. Some businesses treat their customers as if they know nothing. I am certain that if I'm not treated with respect, I will never ever go back to that business. Moreover, I will tell all the people I know how I felt about my experience there and I certainly won't recommend that anyone should deal with them.
Most customers continue to deal with a business because of the consistency of customer service. Would you continue to spend your hard earned dollars with a business that was inconsistent? Good customer service one day, abysmal customer service the next day. Of course, this would not inspire you with confidence and as a result you may look very hard for an alternative supplier.
Businesses that don't appreciate you as a customer do not deserve to reap any reward from your purchases. Just think back to some of the examples of poor customer service that you have experienced. In each case, you are left with the feeling of being unappreciated as a customer. If you are a business owner then you have to talk and listen carefully to your customers to find out how they feel about the way they have been treated. When you know this, you are in a position to make changes.
Check out your business to find out if any of the above apply. If they do, fix them.
Source:
Peter Mitchell:
link
Article Content: Customer Service Workshop
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us for a free consultation on how we can best service your
training needs.
