Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Workshop - Boost Your Virtual Goods Sales
If you want to increase your virtual goods sales dramatically you should definitely shift your focus to your customer service. While attracting new customers to purchase your digital downloads is important, enticing proven customers to buy again might be a challenge. In retail (and most other industries) the best sales prospect is one that has already been converted with great customer service. In other words, your current customers are your best bet. First of all, getting your past customers to return to you will save you a ton of money in the marketing department. Take a few minutes and think of all the customers who have purchased your products in the past, but haven't come back since. You probably made the most common mistake that business owners do - assuming that once they have purchased from you, they'll continue to do so loyally. But if you don't maintain and nurture that relationship with customer service, you might as well have never had their business in the first place. You should think about the reasons a customer might leave you. Although there are quite a few, there are some of the most common:
Unfair pricing
Unresolved complaints
Better deal from competitors
They felt you didn't care
These reasons are all easily dealt with and they make perfect sense. Business owners want to avoid inactive clients at all costs. Just think about it - customers often make purchases from a particular vendor because they have built up a relationship with that provider. If you don't nurture that relationship with customer service from the start, you can basically kiss that customer goodbye. While you should definitely seek new clients, your existing customers are incredibly important. When you consider the fact that repeat customers spend almost 40% more than new customers, referrals from repeat customers are more frequent than non-customers, and it costs a lot more to sell something to a potential customer than to a returning customer. You'll want to take a closer look at your customer service.
Boost your sales with good customer service. It isn't going to be hard to give good customer service, at all. Treating your customers with respect and as if they are your strategic business partners can go a long way. Clients and customers who feel satisfied and cared for are going to spend more money on your products and make more recommendations to their friends, family, and colleagues. This also means that you should offer returning customers special deals, free samples, and other perks. The more you give in customer service, the more you are going to get in return.
The bottom line is that the better your customer service, the better sales you will enjoy. Do your best to attract new customers, but once you have them, keep them! Keeping this in mind will only boost your sales and your overall business.
Source:
Mariya Joseph:
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Article Content: Customer Service Workshop
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Contact
us for a free consultation on how we can best service your
training needs.
