Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Training and the Money Tree
Money can grow on trees, customer trees that is, and the bigger the tree the more money leaves can grow...
Imagine your customers are the branches that support the leaves (revenue), and you company as the trunk of your money tree that supports and supplies the customer branches.
Think of how a tree grows; it starts with one or two little branches. Those branches shoot off and create more branches, and so the process continues until a full-grown tree emerges.
A customer who has a positive customer service experience and tells just one person has helped your tree grow.
That new customer branch may lay dormant and leafless for days, weeks, or years, but it is still a customer branch with potential to grow money-leaves.
It takes a long time for customer branches to grow, but in only an instant the customer branches can be cut off and never grow back. At any company the best way to cut off a customer branch is to provide poor customer service.
An unhappy customer who tells three people about his or her bad experience with you company has snapped off a branch - a branch budding with potential to grow more customer branches, eventually creating more money leaves.
Providing bad customer service is like the company tree taking a garden shears and cutting its own branches off and burning its own money leaves before they have a chance to grow.
If a customer becomes very upset and reports to the Better Business Bureau or posts a bad review online that can be viewed by thousands of potential customers, more than just a couple of twigs have been cut - a giant limb of potential sales has been severed.
By not providing your customer branches adequate support (good customer service), you have not only lost a customer for life, you have ruined your chances with a potential audience who will never consider your product or service as an option.
Stellar customer service isn't just something you should do; customer service should be looked at as an opportunity to grow your business one money-tree branch at a time.
If exceptional customer service is not a priority make it one. Remember, it doesn't take long for bad customer service to chop a beautiful money tree into a pile of worthless firewood.
Source:
Britta Haraldson:
link
Article Content: Customer Service Training
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us for a free consultation on how we can best service your
training needs.
