Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Training Tips to Becoming a Virtual Customer Service Agent
Malaysians, along with Indians and Filipinos, are known to have a greater fluency in English, when compared to other Asian countries. However, Malaysians do usually have a relatively higher education level than the latter two. If you are Malaysian, or just happen to live in Malaysia, you have a much better chance to work as Virtual Customer Service Agent, as more and more western companies are now outsourcing to Asian countries.
If you fluent in English and enjoy working online, follow these next few tips to improve your chance of becoming a Virtual Customer Service Agent:
Treat a virtual customer service interview just like you would a direct customer service interview. It doesn't mean that you can be less professional just because you are not sitting across the table from your interviewer. Avoid background noises in your home, such as barking dogs, crying babies, or a television.
The interviewer will judge your typing and phone manner; because your voice and skill will be the virtual representation of the company. You should plan that the customer service interview will take approximately 60 minutes in order for them to judge these skills properly.
Applicants are asked to read a script with clarity and enthusiasm, which for some people can be very demanding. You will be judged if you stumble, so keep your voice calm and slow if you are uncertain about certain words or phrases.
You should be flexible about your willing work schedule. Tell the interviewer that you are willing to work at least fifteen hours a week, and are ready to work on weekends and nights. If you are willing to work less popular shifts, such as evenings or holidays, this will make you much more desirable to an employer.
Once you have proven your abilities, be willing to improve your skills even further. If you are asked to take a course or learn a particular customer service skill, eagerly agree! It will only benefit you in the end with an increased skill set.
Show adequate customer service skills and comfort level with the latest telecommunication technology. If your language, customer service, and/or sales skills are strong, but your computer and internet related skills are weak, fix these weak areas before applying. Consider taking one or two computer courses at the local community college to improve your confidence and technology comfort level. Virtual Customer Service is computer-based work, so nobody can overlook this vital step.
Take some time to check out companies that employ virtual customer service agents to see which may give you the best job opportunity. If you are new to this field, don't be discouraged by a company that offers you lower wage for the first few months.
Geographical availability and skill requirements should also impact your decisions on which company to apply to. Think about the long term opportunities and where you will have the best chance for success.
Source:
Suzanne Bender:
link
Article Content: Customer Service Training
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
