Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Training Seminar - Is the Customer King in Your Business?
"Your most unhappy customers are your greatest source of learning"
- Bill Gates, Microsoft founder and richest person in the world
Customer service training aims at delivering impeccable service to the clients and helps staff develop their customer service skills, knowledge and competencies for the satisfaction of customers. The first and foremost thing taught during the training is that if you do not take care of your clients someone else will. And even negative feedback can teach you to improve.
Customer service training is provided in the form of classroom coaching with knowledgeable trainers, through e-books or a blend of the two. Investing in customer service employees through customer service training makes them feel valued and improves motivation. Moreover, when customer service employees treat customers well by using proper customer service skills, they are usually treated well in return. Both of these factors can help increase customer service employee loyalty and reduce turnover, thereby lowering costs.
Customer Service Training mainly includes:
Developing a client focused attitude
Verbal and vocal skills for customer service success.
Learning elements of good communication over telephone
Excellence in the face to face service environment
Establishing rapport with every customer
Focusing on needs
Ways to customize the service
Dealing with difficult customers
Techniques to up sell and cross sell for customer satisfaction
Improving customer service to your internal clients
The fact is, if you understand what your customers need and how to best deliver customer service to them, you will experience increased growth in your business and less stress in your daily activities. The proper customer service training can help you develop awareness and a higher degree of perception when it comes to giving customers what they want from your business. After all, as the famous and all too truthful saying goes, "the customer is king".
Source: Lendell Oliver:
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Article Content: Customer Service Seminars
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Contact
us for a free consultation on how we can best service your
training needs.
