Customer Service Training Classes:
Our customer service class teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service classes offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training class customized
for you!
Class Objectives:
In our Exceptional Customer Service one-day
class
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Training Camp
Balancing customer service priorities, whether holiday season or not, is a very important skill you must cultivate if you do not already practice it. This bears great importance in your customer service department. Why? Because there have been and will be times where you are going to be overloaded with tasks and pressures in your daily business routines. Knowing how and when to prioritize customer service issues will allow you to seamlessly stay in control of your business during hectic times, especially around the holidays when customer service is especially important.
The following list will cover basic components of most businesses customer service departments.
1. Know where your money is. You should always keep a small emergency stash. It could be only a few hundred dollars, but you should have one set aside. Depending on what kind of business you are in and the amount of customer service employees you have will determine the amount and reason for this stash of cash. If you are in retail, as I am, you need to be sure you are covering your customer service department fully.
Work days may become longer. Stress hits everyone in different ways. Try to keep morale up by doing simple things that will mean a lot to your staff. Some things I would suggest would be making sure customer service employees get time for much needed breaks. Feed them. Order pizza or Chinese take-out. Give out good bonuses, not just any old thing will do. Remember, treating your customer service employees correctly will give you huge benefits all year round. Slip $100 into their Christmas cards, treat them to a whole day at the salon, get creative, but be as generous as you can. Loyal customer service employees are worth every bit of it. Also, they will be more enjoyable for customers, which are helping to protect your bottom line.
2. Give your customers more than just what they buy from you. Loyal customers will be delighted with an extra little something to go along with their purchase. It could be things like we do at giftabilitys. Say a customer we've had for a while, buys their home decor from us quite often. We not only give a discount, we also send wind chimes or candles, at least one free item, that we think they would enjoy having. We get huge replies of thank yous. Once again, you are not only going above and beyond the call of duty, you are giving from your heart. The amount of money is not important; it's that you chose to give them more than you had to. Customers remember that.
3. Finally, don't forget to refuel you! Take time out each and everyday, no matter how hectic life and business gets, take at least a few minutes to be just you. For me, that's time to meditate, pray, or just close my eyes and listen to good music. Whatever it is that helps you recharge and clear your mind of needless clutter will help, then you can get back out there and be whomever it is that is needed that moment.
Source:
Polly Sims:
link
Article Content: Customer Service Training
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us for a free consultation on how we can best service your
training needs.
