Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Skills - Your Employees Say a Lot About Your Business
Your customer service employees can be the best or the worst advertising your business can have. Even before they open their mouths, the appearance and attitude of those you employ speaks volumes about your business and the quality a customer can expect. What are your customer service employees saying about your business?
The first impression a potential customer gets is of the business location and premises. The very next encounter is usually with a customer service employee. Are your customer service employees well groomed, dressed neatly and cleanly, and easily identified as customer service employees of the business? Each should have some type of badge or nametag so there is no question that they work in the establishment.
Are our customer service employees well trained with knowledge of the products and services that you offer? Do they know prices and location of products in the store? Are they trained to offer additional and ancillary products and services with each sale?
As an employer how do you rate? The best run enterprises hire the best customer service employees they can find, pay an above average wage, and provide at least some company benefits. But many small businesses hire whomever they can get for the measly wages and benefits they offer. And the lack of quality shows up in the bottom line.
A well-paid, well-treated customer service employee is a better investment in your business than a poorly paid helper with a bad attitude. I don't understand how business owners do not see the usual correlation between quality hires and better results.
Remember the only person that talks more about your business and how it's operated than you is your customer service employees. Be sure they are saying good things.
Source:
Tommy Allen:
link
Article Content: Customer Service Skills
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
