Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Skills - The Backbone of Business
When you are shopping, online or offline, you really want good customer service. However, in many cases, you can't seem to find it.
With the constant push for better prices, some businesses have sacrificed customer service. As a consumer, we don't want customer service to be a minor priority for companies that we do business with.
If you have ever been at a restaurant and received poor customer service from the waiter or waitress, it can really go a long way to making your dining experience less than ideal. As a result, the next time you had excellent customer service you really appreciated it and maybe even left a larger tip.
The same goes for anyone who provides service, and this would be just about everyone who directly deals with a customer. Customers will notice poor customer service in a second, yet, they also notice superb customer service. To keep your customers satisfied and willing to buy more, make sure your business is providing Top Customer Service. In many circumstances, the effort required to please a customer may be very little. A follow-up phone call to check on the service your business provided or a simple card sent in the mail with a comment like; how did we do?
You might have a great product, but if you can't keep a customer happy by answering all their questions and addressing their concerns, you can still lose that customer. Once you have the fantastic combination of a great product and winning customer service, you can truly make your customer happy. People do talk, and a happy customer may tell their friends about your first-rate customer service and you might even see some referral business.
Source:
Denise Willow:
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Article Content: Customer Service Skills
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Contact
us for a free consultation on how we can best service your
training needs.
