Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Seminars Win Over the Hearts of New Customers
If you would like to gain and keep new customers, and I cannot imagine anyone not wanting to, there are several things you need to start doing right away to gain the trust and confidence of new customers.
Be reasonable with your goal setting; most people tend to set goals unreasonably high or way too low, for fear of not achieving their goal. I'll show you ways to achieve your goals for a healthy and happy outcome. Your part is to be honest with yourself and stick to your goals. We can do this!
1). If more customers is what you're seeking, set a number for every month. Whether it's 6 new customers, or 60, set the pace that will be comfortable for you. Keep in mind that not only more money may come in due to the increase of customer numbers, but it also takes more of your time in managing them.
2). Set your aim on that number and get your eyes in tunnel vision while writing this customer goal plan. Even if you have to buy a lock for your door, you need to have quiet, uninterrupted time to really think this through.
3). This step is where you will start putting your plan in action. Have a meeting with your employees to discuss how you want to implement your new customer service policies. Explain how you want new possible customers treated. Now, that may sound strange, but I believe it's important to teach people this - you want your customer service to result in all prospective and existing customers feeling like your friends. Do not treat them like strangers - talk to even brand new customers just like the customers you've known for years. This is how you would like to be treated, right? People feel good when there is no weird air between the two of you.
4). Accept the fact that this type of customer service takes more effort, but it's time and effort well spent. Give incentive bonuses, give a small gift with first purchase, do things like that to inspire them to come back for more. We teach people how to treat us, so remember that you are welcoming others into your business, just like inviting them into your home, you want to make them feel comfortable and well taken care of.
5). Hopefully, you have customer service employees that think and work harmoniously with you, so if you are being a good leader, it will shine through your employees right to your prospective customers. The choice to bring in customers can't just be for the money, that will show too! What a turn off that is. Also, consider giving your employees bonuses for bringing in new customers, that has many advantages also.
I wish you the best of wealth, health and love in the coming new year, new decade, and a new swarm of wonderful customers!
Source:
Polly Sims:
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Article Content: Customer Service Seminars
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us for a free consultation on how we can best service your
training needs.
