Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Seminars - Is Service Simple? Niceness is a Silly Strategy
So many entrepreneurs that I talk to about customer service tell me that they have great customers service and their customers love them. Yet, when I ask the customers this they often give me a different critique.
Are you sure you know that your customers love you? And even if they do what about all those customers who no longer patronize your business do they love you too or did they leave and are never to come back for indeed a different reason. Perhaps a complaint; why do I ask? Well I think that Customer Service is Simple; a Silly Strategy.
You see customer service is not easy nor is it free. To develop good customer service you may need the help of a professional customer service audit. Which may include a future secret shopper program, surveys and a complete over view of your business to find out where you are doing great, where you are not so good and what you must change immediately to prevent future customer turn-over.
Most businesses spend lots of money on advertising and marketing and yet they have underwhelming customer service, which is often turning customers away. Why do they do this?
Well Customer Service is not as simple as you might think it is and just telling all your customer service employees to be really, really nice to all your customers is in fact a silly strategy. Not that telling customer service employees to be nice is not a wise thing to do. Yes, do that, but follow up with real customer service training and improvement and you will increase your customer base through word of mouth for half the price of a marketing or advertising campaign.
Source:
Lance Winslow:
link
Article Content: Customer Service Seminars
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training needs.
