Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Seminars - Defining Customer Service
It is hard to define ‘customer service’ because there are many different definitions of the term. Working out which “customer service” definition would suit your particular workplace can therefore be very difficult. The definition of customer service is often misinterpreted by some businesses and used poorly in the workplace because it has been inadequately defined.
In today’s business environment it is not enough to believe customer service is ‘just meeting the requirements of the customer’.
In determining the definition of customer service for the purposes of this article the following key qualities were considered:
Customer service is:
A positive, polite, caring and friendly attitude
The knowledge and ability to provide quality service by satisfying the customers’ needs
The process of delivering first rate benefits and treating customers fairly and professionally
Any communication that creates a good or bad impression
How a business looks after its customer’s requirements through effective and efficient before and after sales service
Conclusions
By taking into account the above points it is clear that to define customer service the following basic elements would be necessary……..Efficiently satisfying a customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer’s requirements are met.
Many businesses do not consider a downturn in business until it is too late. In a competitive environment early plans need to be made so that the consumer is always considered first. This can be done through regular reviews of customer service systems and training programs to look for ways existing processes can be improved. By understanding what customer service means and how it impacts on turnover and bottom-line, businesses will not only enhance their reputation for providing quality service but be in a position to improve stale and tired internal services that will lead to increased customer loyalty and over time profit margins.
Source:
Brandon Walker:
link
Article Content: Customer Service Seminars
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
