Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Seminar Training is Critical for Sales
One of the most important things in business is customer service and if you don’t service your customers then your competitors will. It hardly matters what type of business you run, because customer service is always one of the keys to becoming successful. Of course some businesses require extra customer care and it is highly critical to overcoming obstacles and perhaps negative connotations or stereotypes in the industry.
You see, customer service is critical for sales and without customer service you are just another salesman. Do you want your business to be considered in such a negative light? Of course you don’t.
This is why you must concentrate on customer service and why it is so critical for future sales. But what can you do that is different than other businesses you ask? Well one thing you can do is customer exit surveys and ask your customers if they were happy and have them fill out a form to take a drop in the mail and receive a free gift. Another thing you can do is a customer service audit of your business, which would include all the points at which your employees communicate with the customer.
There are many ways to improve customer service that are fairly easy and it is recommended that you do all the easy things first and then hire professional help to come in and help you strategize on ways to boost your customer service even more. Strong customer service means increased sales and isn't that what you're looking for?
Source:
Lance Winslow:
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Article Content: Customer Service Seminar
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us for a free consultation on how we can best service your
training needs.
