Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Seminar - Put Excellence in Your Business
Customer service can mean the difference between a successful and a losing business. That's because more and more customers are becoming more demanding not just in the quality of products or services that they buy, but also in the level of customer service that is offered by the brand or company that supplied the goods or services. There are even cases where customer buying decisions are more influenced by the customer service they expect to get rather than the overall product benefits. This aspect of doing business is actually a big part of your customer relationship management or CRM. And today, there are many CRM tools being offered just to help businesses streamline the way they handle customer service. But you must think that even with CRM tools, customer service still boils down to how you or your people manage customers before, during, or even after the sale.
Great customer service in your business can be achieved if you make it a point to take out the unsatisfactory features in your product or service as soon as you are made aware of such things. Consider bad experiences by your customers as the potential Achilles' heel in your enterprise. Having unpleasant experiences with the goods that you sell will turn off your customers. Worse, one displeased customer will tell other people and, before you know it, your business reputation is in shambles. So, always eliminate product or service features that can bring about a negative view of your company. This is actually the very essence of great customer service, making sure your customers will not have problems with your product or service.
Next, to be able to enhance your customer service in your business, you need to give your customers more options as to how your product or service will be delivered. This has less to do with the way you carry your product to your customer's household. Rather, choice in product delivery tackles the issue of customizing your product or service according to the preferences of your target consumers. In short, try to provide a spot in your overall business process where your customers can have their say. For instance, would you offer only four flavors of pizza, or would you allow your customers to mix and match toppings according to their tastes?
Finally, the bulk of customer service in your business will happen after the sale or the transaction has been done. Your customers may not be happy with your product or service. Or your goods may have failed to deliver your promise to your customers. Whatever happens, make sure that your final efforts of communicating with your customers will leave a good lasting impression in their minds.
Source:
Tony Jacowski:
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Article Content: Customer Service Seminar
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us for a free consultation on how we can best service your
training needs.
