Customer Service Training Courses:
Our customer service course teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training course customized
for you!
Course Objectives:
In our Exceptional Customer Service one-day
course
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Course and Customer Service Apprenticeships
We've all had those experiences when you've phoned up a call centre, or needed to speak to someone urgently about a faulty product and you've been 'served' by an obnoxious so and so- well, if you want to make a positive difference in this sector and feel this is a job you would excel in, then starting an apprenticeship in customer service maybe the thing for you!
What's it about?
Customer service people are so important for any business. And for those businesses that are successful, you can have no doubt it is because they have a fantastically helpful customer service team. It's easier to sell to current customers rather than constantly finding new ones and keeping those existing customers happy is what a customer service professional's ultimate task is.
Bad service will not only lose a customer, but will damage a company's reputation, which will result in making it harder for potential new customers to come on board. Duties can vary, depending on which sector you will provide customer service in, but your main roles will be to offer advice, answer questions and to handle complaints.
You could be working in one of a number of sectors in which c-service can be applied, whether that be working for the government, retail, hospitality or a call centre.
A customer service apprenticeship can teach you valuable skills needed to provide excellent customer service.
Who's it for?
It is essential you are a good communicator if you want to provide good customer service as you cannot afford to confuse customers and risk losing them to a rival company. Being friendly and polite is also a must. Even though you will undoubtedly face serving some nightmarish customers, it is vital that you remain calm and passive and don't lose your cool- that way you'll make them look stupid!
You need to be a good listener, confident and have the ability to think on your feet because you could be thrown some tricky questions and face scenarios which you need to deal with professionally and accurately.
You also need to be willing to learn almost everything there is to know about the company you work for, in order to help with all customer concerns.
What do I get out of it?
It is essential you are a good communicator if you want to provide good customer service as you cannot afford to confuse customers and risk losing them to a rival company. Being friendly and polite is also a must. Even though you will undoubtedly face serving some nightmarish customers, it is vital that you remain calm and passive and don't lose your cool- that way you'll make them look stupid!
You need to be a good listener, confident and have the ability to think on your feet because you could be thrown some tricky questions and face scenarios which you need to deal with professionally and accurately. You also need to be willing to learn almost everything there is to know about the company you work for, in order to help with all customer concerns.
Source:
T. Mursell:
link
Article Content: Customer Service Course
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Contact
us for a free consultation on how we can best service your
training needs.
