Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Clues To Quality Customer Service Training
Providing customer service seems very simple. I am here to tell you it can be but is not always that simple. In a service business you need to keep in mind that your customer service employees are representatives for your company. It's not always simple and stealing your values into your customer service employees. Although, you need customer service employees if you expect to grow your business to the lengths that most entrepreneurs do. Here are a few tips on providing quality customer service and instilling these values into your customer service employees so they can be great ambassadors for your service industry business.
The first thing to keep in mind is that your customer service employees will treat your customers the way that you treat your customer service employees. There is some debate on the whole trickle-down economic theory however in customer service there is little debate on this type of thinking. You should make it a daily task of yours to make your customer service employees feel like they are part of the team and have a real impact on the growth and success for not only the business but for themselves. Once your customer service customer service employees realize they are a valued part of the team they will have no reason to want to fail you or the business they are a part of. Do you greet your customer service employees with enthusiasm every day? Answer the same question for your customer service employees. Do they treat your customers with enthusiasm? We all learn from example so provide the best example you can for your customer service employees. After all for customer service is typically a reflection on management as opposed to the customer service employees.
There is another aspect of the service industry business that is very important. Do your customers know exactly who you are as the owner? In most grocery stores a new area of photos has been created after several studies of consumerism have been completed. People relate to businesses run by other people. Including your image and the image of the customer service employees who will be performing the work on business cards as well as other publications can go a long way. The simple images make your customers feel like you are easily accessible and have no reason to hide. After all, you are running a business what do you have the hide from? The only people that will typically make themselves unavailable are business owners or customer service employees who are not proud of the work they offer. You do not want to be one of those businesses. If you are thinking that you don't want your customers to know who you are you need to ask the tough question... why?
These are just a few examples of things you can do to improve your customer service in a service industry. There really is no limit to the length you can take your customer service. Come to think of it that might be a bit of an overstatement but you get the point. The combination of well prepared customer service employees and presenting yourself to your customers is a strong statement in heading the direction of success.
Source:
Justin Brunsch:
link
Article Content: Customer Service Training
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
