Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Boost Your Sale Figures With Impeccable Customer Service Workshop
In business, customer service is second to none. So anyone hoping to make profit in business should be well aware of the significance of customer service. The same goes for eBay services too. If you wish to enhance the product ranking on eBay, then you need to concentrate on customer service. Sellers in a business are rated by the quality of the products as well as by their customer service. If you wish to be successful in your eBay dealing then you should concentrate on developing a good customer service policy.
First, you can start by planning your customer service strategy for selling goods through eBay. EBay transactions are governed by specific rules and regulations and these are mentioned clearly on the eBay website. There are several rules and regulations, but don't waste time on all of them, instead you can get acquainted with those that apply directly to the eBay sales. Once you learn the dominant rules, then you can develop your own strategy.
Predominantly, eBay customer service strategies should start with product explanation, but remember eBay is a not a place to pull or hype advertising. The best way would be to post a clear photo of the product on eBay. If applicable, you can also include the name of the manufacturer as well as the model details. If you wish to sell the product through eBay then you should not forget to mention the model identification number. If you feel that some items have a flaw then you should describe them, for instance if you are selling an article that has a small scratch then you should describe the intensity of the damage in simple words. Customers generally trust those who are lucid in dealings.
Customer service strategies are maximized on eBay during the bidding and auction time. Buyers often want maximum information on the products that are displayed for sale. So if a potential customer contacts you for further information then you should reply immediately, as that might persuade the customer into buying the product.
Always try and maintain good customer service as customers are the whole and sole of any business and you can do so by concentrating on prompt delivery. You can enhance your customer service by not charging for postage and packaging, though most customers usually don't mind if they are charged a fair price to cover all those expenses. Always try and make the customers as comfortable and relaxed as possible and don't overburden them with unseen charges, as nobody likes the feeling of being ripped. The customer service policy on eBay is very similar to that in other online transactions and the basic key to maintain good customer service is to maintain honesty, high-speed service. Hence, try and be transparent with your dealings as customers appreciate honesty.
Source:
Elaine Hodges:
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Article Content: Customer Service Workshop
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us for a free consultation on how we can best service your
training needs.
