Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Are You Considering a Customer Service Training Course to Better Your Employees?
In this increasingly competitive global business marketplace, it has never before been more important to offer a high level of customer service to your customers. After all, in many cases, the quality of customer service you provide will be the one thing that sets your business apart from the competition.
Unfortunately, knowing how to provide the best customer service possible is not something that comes naturally to many people.
If you hope to get your business ahead and set it apart from the competition, it is important for your employees to complete a comprehensive customer services skills training course.
Of course, in order to obtain the results you are seeking, you need to be certain to select a proven training course that will provide your employees with the training they truly need to take your business farther.
Some things you should look for in your skills training course include:
*How to anticipate customer expectations
*Understanding and implementing the best practices of customer service, including assurance, reliability, responsiveness and empathy
*How to manage telephone service effectively
*Techniques for developing excellent listening skills
*Learning how to handle service problems and to soothe angry customers
*Techniques for delivering bad news to customers
*How to regain the trust of customers after a mistake has been made
*Handling the stress involved with providing customer service
Not only will an effective customer service course help your employees handle customers more effectively, it can also help you address performance issues that your company may be facing. Every business can benefit from improved internal and external communication models.
Some issues that are commonly associated with poor service include:
*Lack of repeat business
*Customers complaint rates go up
*Customers are issuing complaints about how they are treated
*Employees are failing to think "outside of the box" when resolving customer problems
*Employees view customers as an imposition, rather than as an opportunity for the company
*Employees routinely escalate customers to management rather than resolving the issues themselves
*Customer service representatives appear to be experiencing a great deal of stress
If you notice any of these issues, or you simply want to improve your level of service so you can be certain your company stands out from the competition, it might be time to find a proven training course for your employees. Quality customer service training courses that can help both your employees and your business.
Source:
Bill Walsh:
link
Article Content: Customer Service Training
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us for a free consultation on how we can best service your
training needs.
