Customer Service Training Seminars:
Our customer service seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Seminar Objectives:
In our Exceptional Customer Service one-day seminar
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Achieving the Best Results From Effective Customer Service Seminars
In today's rapidly evolving business scenario, various kinds of trainings are routinely planned to give sales people, customer service executives or even company senior management a cutting edge over business rivals.
While all of these trainings are vital to the company's success in the market place that concerning the customer facing staff is probably most urgent as the day to day functioning of these personnel depends entirely on their communication and interaction skills. Developing efficient customer service is most important for corporations as it can do wonders for your overall image and the success of your company. Good customer service can turn prospects into sales, and new customers into repeat customers. How your executives interact with customers can directly influence the volume of repeat business that your company gets, thus playing a hand in the organization's revenues.
Should your organization need a staff training for better customer services, you will be able to choose from a host of trainings that a number of organizations provide in the sphere of customer service.
Most of these programs focus on communication skills and understanding different styles of communication. Training programs may include pre training evaluation of customer service executives and even front line managers, and preprogram surveys to evaluate training needs and requirements. In fact, any training program that includes pre-training analysis is also a good bet, chances being that these will tailor-make training at least to some extent, to address your organization's specific requirements.
An effective customer service training is best organized as an interactive workshop, with not very many participants, so that all trainees can contribute to and benefit from the training content and outcomes. Trainings will usually drill down to basics that most people neglect to think about, such as identifying and dealing with different styles of communication. Trainees are given or asked to choose words or phrases that are acceptable as well as those that should be avoided when dealing with customers.
Exercises may be built around listening and questioning skills, handling awkward situations when front-facing the customer, and specially designed role-play scenarios.
If the training provided is suitable, well-organized and well-received, it should generate substantial changes in trainees' customer interaction skills. They should be able to analyze and identify their own styles of communication, and from there, adapt effectively to customers' communication styles. Furthermore, they should be able to employ positive language in the most difficult situations. All in all, your employees should be able to deliver enhanced customer service skills that will add value to the customer and eventually to the company.
In order to sufficiently make a difference to your organization's sales figures, you will have to focus on not only the customer service staff, but the customer service leadership as well. Remember that employees need support and leadership. If you can involve managers and leaders in these programs, you will be creating an entire company culture where employees will be motivated to deliver the best possible customer service.
Source:
John Baxter:
link
Article Content: Customer Service Seminars
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us for a free consultation on how we can best service your
training needs.
