Customer Service Training Courses:
Our customer service course teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs in a customer service training course customized
for you!
Course Objectives:
In our Exceptional Customer Service one-day
course
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
A Helpful Career in Customer Service Courses
Are you interested in a career that puts you on the front lines with customers? If you like helping people and have an outgoing personality, a career as a customer service representative may be right for you. Many companies rely on top-notch customer representatives to offer services and help answer questions for their customers. The need for these employees is great as more and more companies rely on their support staff to ensure that customers receive help.
What They Do:
Customer service representatives provide information to customers who have questions about products or services. This job generally involves answering routine questions and processing requests for account information. They also can work in the capacity of answering specific product questions and guide customers to which products to purchase. Customer Service representatives are in contact with the public via telephone systems and computers, and often research account information while on the phone with a customer. Service representatives work extensively with complex telephone systems and often route calls to appropriate representatives with an organization.
Training:
Most customer service representatives need only a high school diploma for employment. However, many of today's top companies are looking for employees to have and associates or bachelors degree. Computer skills are necessary to work in customer service. You will need to have not only intermediate computer skills, but also fast and accurate typing abilities. Customer service representatives are required to have good communication skills along with patience, in case of difficult customers. Having a degree is almost necessary if you plan on working as a customer service manager.
Facts:
About 1 in 8 customer service representatives were employed in administrative and support services.
Four States--California, Texas, Florida, and New York--employ 30 percent of customer service representatives.
Another 1 in 8 customer service representatives were employed in retail trade establishments such as general merchandise stores, food and beverage stores, or nonstore retailers.
Median annual earnings for wage and salary customer service representatives is $27,020.
Source:
Mary Hart:
link
Article Content: Customer Service Courses
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us for a free consultation on how we can best service your
training needs.
