Customer Service Training Workshops:
Our customer service workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service workshops offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Workshop Objectives:
In our Exceptional Customer Service one-day
workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
5 Super Simple Customer Service Seminar Tips
The following tips are provided to help you or your customer service staff provides superior quality customer service in today’s business environment.
1. How to deal with the consumer at point-of-contact. Always try to be helpful, polite, and pay attention as consumers will feel valued and comfortable knowing you are being considerate. A valuable tip for good customer service is to use the clients name where possible as it indicates you value them as a person.
2. Practical advice for providing good customer service It is annoying for people to be pushed from pillar to post when they deal with customer service staff. It is essential therefore those problems are dealt with swiftly. The golden rule is to make the clients experience with your company as simple and problem free as possible.
3. The General principles for providing excellent customer service Consumers can sometimes pay a lot for a service or product. It is important that you or your customer service staff are competent and have knowledge of the service or merchandise, the cost, terms, conditions, guarantees. The client will be reassured and feel comfortable if customer service staff know what they are talking about. Further, if you can't supply an instant answer always assure the customer you will find out promptly. The general rule is never make a promise unless you know you can deliver on it.
4. Develop listening skills There will always be someone who will be difficult to please and in those situations it is important to listen without interrupting. An excellent tip for good customer service is to be warm and friendly as this will help to build a rapport. Also try to understand the individual’s problem as it will make them feel valued.
5. A customer service staff member’s guide to dealing with difficult consumers
This can be tricky for most customer service staff, but there are a number of key tools that can be used to help resolve a difficult issue. For example-;
Always listen and take an interest in what is being said as some clients will be heated or upset and need to let off some steam.
Remain silent until the customer is finished as it will help to calm things down allowing you to reason with the person concerned.
Record what the customer is saying as it will reassure him or her you are interested and will help to calm the situation
Offer an apology for what has happened and assure him or her you will help to sort the matter out promptly.
It is most important you try to sort the matter out as fast as possible.
It is sincerely hoped the tips and advice I have touched upon in my article will assist you or your company to provide high quality and superior customer service in the future.
Source:
Brandon Walker:
link
Article Content: Customer Service Seminar
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
