Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
5 Keys to Good Customer Service Training
If you own a business or manage a business, then you have to understand how important customer service is. This is especially true for those of you that run an online business that does not allow you to actually spend time face to face with your customers. Here are 5 keys to good customer service that will help you both on and off line with your business.
Customer service key 1. You must always thank your customers. At the end of every email, phone conversation, or meeting of any type you must thank them. People like to know that they are appreciated and that their business is appreciated. This makes them feel good about doing business with you and they are much more likely to come back when they need your products or service again.
Customer service key 2. You must be sincere at all times. This means that your thank you has to be sincere, your concern for their needs has to be sincere, and the way you describe your product or service has to be sincere. This cannot be fakes and is very necessary. People can tell when you are not being sincere and they will see right though you. Sure they might still purchase, but that might be their last purchase from your business.
Customer service key 3. You have to be willing to go above and beyond for your customers. This can best be described by a server waiting on a table in a restaurant. When you go above and beyond for those that you serve you are able to build a trust with them and they will not only tip you better, but also are more likely to purchase dessert or entrees that you recommend. This makes the server more money and this can be applied to any type of business whether you provide a service or a product.
Customer service key 4. Always smile with anything you do with your customers. Smiling is contagious and if you are happy, then your customer is going to know that they are in good hands. This even goes for phone conversations because when you smile on the phone your tone is different. You will sound happier and you will be able to address your customers concerns easier and in a much better tone of voice.
Customer service key 5. Always be honest with your customer. This is the most important of the keys to good customer service because if you lie, even just once, and they find out, then you are sunk. They will not come back and they will tell everybody they know that you are a liar. This could cost you their business and the business of many potential customers in the future.
Source:
Robert Ehinger:
link
Article Content: Customer Service Training
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us for a free consultation on how we can best service your
training needs.
