Customizable Private Customer Service
Programs and Consulting:
The following are available in a private,
in-house format only:
Customer Service Training Program -
Essentials
Everyone in your organization touches customers. Recent
research studies have shown that 65% of those customers you
lose don't return because of bad or poor customer service. At
the Customer Service Training Center we provide a
comprehensive, complete training system which gives everyone
in your organization the understanding, skills, and attitude
to gain and retain both internal and external customers. The
Customer Service Training Center is focused on improving and
mastering the art of customer retention through the
development of world class customer service. The training
workshops, seminars, and hands on training exercises help
provide your customer service team with both the basic skills
and advanced skills necessary in today's highly competitive
environment..
Customer Relations & Customer
Service Training Managers
Your Managers and supervisor's ability to create, control,
manage and direct their subordinates will depend on the skill
sets, initiative, and desire they have to create a positive
customer driven workplace. Our Customer Service Skills For
Managers training workshop will provide all the necessary and
essential behavioral and process skill building to achieve
this goal. Through the implementation of our quality Customer
Service Training Systems your customer management personnel
will learn to give high quality, motivational feedback to help
your organization gain and retain the quality of customer care
you are trying to achieve.
Telephone Customer Service Training
Program - Excellence
75% of the message your customers receive on the telephone is
derived from the tone of voice of your customer service
representative and 25% of the message comes through the words
they speak. Our Telephone Customer Service program helps your
staff to learn and use their tone, pace and pitch of their
voice in conjunction with the "best word choice" to
meet the needs of your customers. Your staff will learn and
apply the skills necessary to master the art of telephone
driven customer service. They will learn and practice the
proper essentials for putting callers on hold, transferring
calls, and taking messages.
Customer Service Training Program -
Behavior Skills
Customer Service Behavior Skills Training uses the four point
Behavior Dimension system by Carl Yong. This widely used model
helps your staff to be able to learn their own behavioral
style and adapt and meet the needs of their customers. This
training systems behavior seminar uses on line pre-work,
individual classroom exercises, small group practice
activities, audio and video taped practice sessions. Your
customer service staff will quickly gain the professionalism
and skills to handle the most difficult customer service
situation. They will learn how to handle conflict, negotiate,
deal effectively with anger, problem solve and effectively
handle customer's questions.
Customer Service Training Programs - Mini
Training Modules
Short, stand-alone training modules (approximately sixty
minutes in length). Each training module will focuses on a
single concept and teach a specific customer service training
skill that is critical in today's competitive business
environment. Each training module is available for licensing
after a train the trainer session is completed. All
administration material including skill guide cards, role
plays, participant manual, and video tape film is included.
