Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Skills: Customer Service - Let Me Show You How To Get Loyal Customers With Customer Service Skills Training
Your quest for loyal customers can center on a three part plan to get customers to consider themselves part of your club. The plan commences when you introduce a highly effective
C.E.P.
Customer Education Program
Your first tool in the plan is developing a C.E. P. which is a Customer Education Plan.
Great features include colorful posters throughout the store extolling the benefits of a low interest store charge card or, perhaps letting customers know what a friendly team - totally committed to providing the best possible level of customer service. Be sure to include your web site in developing your C.E.P.
Complaints to Work for You
Loyal customers are those who know when they have a dispute with your store, the customer service policy is so flexible
they can have complete assurance about you doing whatever is necessary to keep them happy.
Customer service staff need to be as open and friendly at all times to make the complaint process generate client compliments.
Customers Keen to Give You Feedback
You need to work hard on maintaining a high level of customer service feedback. Good customer service these days must go well beyond presenting a counter top forms inviting customers to "Have Your Say".
A friendly open customer service team is the best way to encourage quality feedback and you should keep a log book to record compliments or complaints. Be sure also to encourage customers to write out and send in their good customer service testimonials.
These are powerful marketing tools.
You will constantly collect loyal customers when you get a Customer Education Program, get Complaints to Work for You, and have Customers Keen to Give You Feedback.
They are your greatest asset when it comes to promoting your customer service policy to family and loved ones. They are your Viral Marketers.
Source:
Kenneth Little:
link
Article Content: Customer Service Skills
More customer service training tips...
Contact
us for a free consultation on how we can best service your
training needs.
