Customer Service Training Programs:
Our customer service training
workshop teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service training
courses offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
Program Objectives:
In our Exceptional Customer Service one-day
training workshop
participants will:
- Understand how to handle inquiries and/or complaints in
ways that create improved, lasting relationships with your
customers or clients.
- Learn to promote positive "chemistry" between
your company and your clients by recognizing and
responding to the needs of each individual.
- Learn how to handle doubt, misunderstandings, and
objections.
- Acquire techniques for seeing issues from clients'
perspectives, creating value-adding options for clients,
and making sure clients recognize the added value they are
getting.
- Learn how to gain agreement from clients and reinforce
mutually satisfying long-term relationships.
Customer Service Training:
Customer Service Skills: Become Known For Your Great Customer Service
Loyal customers are attracted to providers who give great customer service. Customers may like the product, but they are foremost attracted to the warmth and caring directed towards them by the customer service that you provide. Then, how do you turn your level of customer service into "great customer service"? How do you become known as an excellent customer service provider? This requires that you put forth the effort to improve, renew and revitalize your current level of customer service. This can be done in three basic steps:
1). Study the customer service of others- watch the actions of others whom you feel give excellent customer service to you and learn from them. For example, watch your grocer, your doctor, your barber or beautician. What type of customer service to they provide? Do you feel that they give exceptional customer service? If the answer is yes, what makes their customer service exceptional? Determine what makes their customer service exceptional and follow their example.
2). Develop great customer service actions- analyze your own customer service actions for improvement. To begin, find one positive customer service that you do and practice it more. Find one negative customer service action that you do that you would not want done to you and eliminate it. Then make sure that your attitude towards the customer, as well as your actions are positive.
3). Expect the best from people-train yourself to not think negatively about the actions of others, but always find something positive in their actions. For example, if a customer decides to discontinue his business with you, don't assume that he wants to go to the competition or that his leaving is personal. Be pleased about the fact that he was your customer for the time that he was, and tell him so. Your positive attitude will leave him with a sense of respect for you, for which he may possibly refer you to his friends.
Therefore, you must be willing to improve and hold yourself accountable for your actions. Success will not come overnight, but it will come. Watch for negativity and eliminate it, watch for positivity and mimic it, stay focused and make the commitment to "great customer service".
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Source:
Audrey Robinson:
link
Article Content: Customer Service Skills
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Contact
us for a free consultation on how we can best service your
training needs.
