Customer Service Training For Lowe's

At Lowe's repeat customers is their major objective. Having the first time customer become a regular customer who is not just satisfied with the quality of the merchandise, the friendly customer service representatives, and a highly competitive price. Lowe's customers expect to receive the same quality of customer service as what they perceive is the value placed on someone who is valued as a friend who is loyal and doing business with a neighborhood establishment. Keeping customers satisfied is a goal and a need expressed by everyone in their organization. Our Customer Service Skills Seminars teach the powerful tools that guarantee that all participants gain the insight into their customer's behavior and learn the effective tools for creating lasting customer satisfaction.

Lowe's endeavor to develop, maintain, and expand business through happy satisfied customers. Our Customer Service Training Skills seminars teaches a complex array of client need driven behavior, which is practiced and critiqued in over 4 video taped exercises and 4 audio taped exercises. The classroom environment is shaped largely by external forces. An increasingly insistent on improved quality and reduced prices. These and other factors create a greater demand on store employees to exhibit award winning customer service skills and techniques. Successful customer service is a combination of technical expertise, the ability to manage both information and people, and efficient, productive communication with every single customer.

Seminar Objectives:

Participants in the Customer Service skills seminar will learn to:

Practice and learn handling difficult objections
Educate the customer to help them make a good buying decision
Acknowledge customer concerns
Effectively handle all complaints
Be proactive rather than reactive
Show empathy
Gain agreement from unhappy clients
Work as an internal team when dealing with customer concerns

To maximize your customer service teams effectiveness we suggest our custom, private customer service seminars offered in house at the location of your choice.