Managers Customer Service ProgramsSeminar Outline:
Your Managers and supervisor's ability to create, control, manage and direct their subordinates will depend on the skill sets, initiative, and desire they have to create a positive customer driven workplace. Our Customer Service Skills For Management training seminar will provide all the necessary and essential behavioral and process skill building to achieve this goal. Through the implementation of our quality Customer Service Training Systems your customer management personnel will learn to give high quality, motivational feedback to help your organization gain and retain the quality of customer care you are trying to achieve.
You will find that the tools and skills we offer in this seminar will help you and your customer service team to make the most of your interpersonal interactions. You will be able to isolate performance issues, discuss problems, help your customer service representatives seek your guidance and help them to overcome their customer service related challenges and take advantage of the opportunities that lie ahead. You will also be able to reduce the potential for misunderstanding and miscommunication. You will set realistic customer service goals and will learn the skills to coach and increase overall performance. Ultimately, you will be able to increase your level of job satisfaction and reach goals by working smoothly with your customer service team while defining roles, objectives, responsibilities, assignments, and increase the quality of each client contact.
Customer Service Programs