The Customer Service Training Center specializes in
customer service skills development through powerful seminars and workshops!
"I especially enjoyed the identifying behavioral styles portion of the
(customer service training) program. I had an excellent experience with
this company and all their staff. The course that they provided was exceptional!"
Damien Baca
Health Management Systems
Insurance Verification
Dallas, Texas
Our Customer Service Training Seminars:
As a customer service manager, customer service representative,
sales rep, administrative assistant or an executive, How you
treat your customers is your most valuable activity. At the Customer
Service Training Center we know that if you don't treat your
customer the way you would like to be treated then you are
missing an opportunity to maintain and then grow your business.
If you want to increase your customer service effectiveness you
will need to learn to prioritize tasks and activities, eliminate
negative behavior, and meet your customers needs.
At the Customer Service Training Center participants
will focus their
efforts on learning tasks that help them to best meet their customers needs.
Customer Service skills includes determining what to do and how to manage the
customer interchange. The Customer Service Training Center will help
participants with their customer service challenges. Our learning systems
seminars are activity driven and through the use of practical self management
skills, exercises and games each participant will learn to solve their customer
service challenges.
Our seminar teaches by doing with less than 15% lecture and 85% hands on
activities. Participants learn by Doing and not by being told. Exercises are
practical, realistic, fun and are skill based.
To maximize your customer
service teams effectiveness we suggest our custom, private
customer service seminars offered in house at the location of
your choice, usually in groups of 6 or more.
Contact
us for a free consultation on how we can best service your
training needs.
